Terms of Service

This portal is private software operated by CHPTR 2 Media, LLC (“CHPTR 2”, “we”) for the brands we work with. It is not a public product, it is not sold or licensed, and there is no way to sign up for it. Access is granted by us to our own staff and to named people at our client brands. These terms govern that access.

You may use the portal if we have given you an account or a link that grants access, and only for the brand you are associated with. Access is personal to you. Do not share your sign-in link or password, and tell us if you think someone else has used it.

Use it to view, download and act on reporting and content about your own brand. You may share what you take from it inside your organisation freely. Do not use the portal to access another brand's data, attempt to defeat its access controls, scrape it, resell what it produces, or feed it into a competing product.

Your brand's content, its social accounts and the data drawn from them remain yours. We claim no ownership of them, and we use them to do the work you have engaged us for and nothing else. The portal itself, including its software, design and the analysis it produces, remains ours. Where a separate agreement between us covers the same ground, that agreement governs.

The portal reads data from Instagram, Facebook and TikTok using access you grant through those platforms. That access is read-only and is described in full in our Privacy Policy. Your use of those platforms stays subject to their own terms, and we act only within the permissions you have granted. You can withdraw that access at any time from the platform's own settings, and doing so stops our access immediately.

The portal reports figures drawn from those platforms and produces analysis on top of them. Platform data is sometimes incomplete, delayed or revised after the fact, and any analysis is an interpretation rather than a guarantee. We work to report honestly, including saying when a figure is missing or uncertain, but you should not treat the portal as the sole basis for a material business decision.

We aim to keep the portal running and its data current, but we do not promise uninterrupted availability. We may change, suspend or withdraw features, and we may take it down for maintenance. It is provided as-is, without warranties of any kind.

To the extent the law allows, CHPTR 2 is not liable for indirect or consequential loss, lost profits, or loss arising from decisions taken on the basis of the portal's output. Nothing here limits liability that cannot lawfully be limited.

You may stop using the portal at any time. We may withdraw access when our engagement with your brand ends, or straight away if access is being misused. Data handling after that is covered by the retention and deletion sections of our Privacy Policy.

We may update these terms as the portal changes. The date above shows when they last changed, and continued use after a change means the updated terms apply.

These terms are governed by the laws of the State of Utah, United States.